Purpose The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency. Design/methodology/approach The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied. Findings The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced. Research limitations/implications This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia. Practical implications Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center. Originality/value There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.
Quality is a universal standard that is expected by consumers of a product or service used. Consumers in general cannot individually assess this quality, with the help of an independent third party it can be done. The certification body is one element in the quality infrastructure that plays a role in providing quality assurance of products and services according to applicable standards. There are various certification bodies in Indonesia both for system and product certification, the kinds additionally range in accordance to the scope of certification. However, it is not yet known generally the condition of the system and product certification in Indonesia. The aim of this study is to conduct profiling and analyse the condition of the system and product certification in Indonesia using a comprehensive tool in order to assess part of the quality of a country's infrastructure. The results showed that there were several elements that were fulfilled, especially in terms of legality and national recognition. However, some elements still need improvement so that the certification body can do its part to ensure the quality of products and services.
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In this digital age, many cities compete to invest significantly in designing and developing smart cities projects. In line with this, the development of various indicators that can later be used to measure and evaluate the performance of smart cities is also being developed. Standards are interpreted as a single language that must contribute to supporting the development and assessment of this smart city. The purpose of this paper is to inform the indicators for developing smart cities in supporting sustainable development programs. The method used is a descriptive analysis from secondary data by identifying indicators determined in international and national standards. Found 4028 ISO standards that can be implemented directly to achieve the goal of sustainable development. In terms of support for smart city development, ISO and SNI have issued standards that set 20 sectors and 81 indicators that can be used as guidelines in developing and assessing the maturity of smart cities. There are 7 clauses have been identified in SNI ISO 37122 which are basic mandatory services, and other clauses are additional services Smart city development programs are also supported by various types of regulations from the government, so an assessment scheme approach is needed to see the maturity of smart cities that are evaluated. Further research also needs to be planned and conducted to find out how to implement the identified indicators. With these many indicators, it is also important to determine which steps are the priorities for realizing smart city development.
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