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Purpose – This study aims to map the process functions of the Piglet Breeding Unit. Theoretical framework - The work points out a literary review of resilience engineering, holistic view, process modeling and socio-technical system. Design/methodology/approach – Based on the Functional Resonance Analysis Method (FRAM) and the use of action research as a research methodology to guide the study steps. Findings - The practical application of the study provided the margin projection of for operational maneuvers, allowed the visibility of operations in a macro scope, supported the decision made by managers and instigated to rethink the way each function was performed. The actions proposed through the study meet the process management, seeking to identify and reduce production bottlenecks, from the perspective of production engineering. Originality/value – The mapping of the process with aspects related to each function provided the reflection of actions that would cooperate to the unit manager in defining the best decision to make based on the structure and the degree of importance in the system used. FRAM allows the increasing of the degree and type of variability, allowing you to view the function with the largest number of variables. Keywords - Decision making, management processes, function mapping, productive bottlenecks.

Purpose – To demonstrate an application of resilience engineering, aiming to improve productivity and quality by decreasing variability and fault propagation in the production functions of a sociotechnical system, the object of the study, in an asphalt concrete production plant. Design/methodology/approach – The approach used was the functional resonance analysis method, where experts in sociotechnical systems were interviewed, eliciting their knowledge on the aspects of interaction between production functions. The elicited knowledge was entered into FRAM Model Visualizer 0.4.1 software, which presents a graphical map of the system and allows the number of couplings (NC) to be analyzed. Findings – The analysis of the NCs highlighted that the laboratory control, burner, drum dryer, and baghouse functions showed a high potential for variability absorption, while the PLC control system and laboratory control functions have a high potential for fault propagation. Both groups were examined and measured explored within the scope of resilience engineering that enhance their roles in mitigating resilience within the system. Originality/value – The replication of the resilience engineering discussed in this article enables gains in productivity and quality in sociotechnical systems for the same segment; the application of the functional resonance analysis methodology demonstrated can benefit further studies on productive systems with interaction between people and technology. Keywords - Resilience engineering, productive systems, sociotechnical systems, FRAM.

Goal: This systematic review aimed at highlighting and performing an integrated discussion of the factors of the tacit knowledge elicitation process.   Design/Methodology/Approach: The research method adopted in this study was (PRISMA) Preferred Reporting Items for Systematic Reviews and Meta-Analyses. The databases, Science Direct, Web of Science, Scopus, and Emerald Insight were chosen based on the possibility of finding articles from collections such as Elsevier, Springer e Taylor & Francis. Search terms related to “knowledge Elicitation” are the following:   "knowledge Elicitation" OR "knowledge acquisition" AND technique AND “Tacit Knowledge".   Results: The main research findings listed by the article were the inclusion of a knowledge engineer considering the SECI model, the indication of predictability in the perception of episodic knowledge in a tacit knowledge elicitation process, and the hybrid adoption of knowledge elicitation techniques. Limitations of the research: The selection criteria were based only on articles written in the English language and taking into consideration the period from 2008 to 2020. Originality/value: The structure of this article was based on the indication of theoretical gaps and the need to deepen the themes underlying the process of eliciting tacit knowledge, which allowed a systematic exposure of a broad scenario that represents the scope and complexity.

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