Purpose -The purpose of this paper is first, to develop a methodological framework for conducting a comprehensive literature review on an empirical phenomenon based on a vast amount of papers published. Second, to use this framework to gain an understanding of the current state of the enterprise resource planning (ERP) research field, and third, based on the literature review, to develop a conceptual framework identifying areas of concern with regard to ERP systems. Design/methodology/approach -Abstracts from 885 peer-reviewed journal publications from 2000 to 2009 have been analysed according to journal, authors and year of publication, and further categorised into research discipline, research topic and methods used, using the structured methodological framework. Findings -The body of academic knowledge about ERP systems has reached a certain maturity and several different research disciplines have contributed to the field from different points of view using different methods, showing that the ERP research field is very much an interdisciplinary field. It demonstrates that the number of ERP publications has decreased, and it indicates that the academic interest in ERP is driven by an interest in an empirical phenomenon rather than that ERP is a new research discipline. Different research topics of interest are identified and used in developing a conceptual framework for "areas of concern" regarding ERP systems. Finally the usefulness of the framework is confirmed by analysing one specific aspect of ERP research; business process reengineering (BPR) to establish which theories different authors and journals have used in their efforts to explore BPR and ERP.Research limitations/implications -The findings of the literature study, the structured methodological framework for comprehensive literature review and the conceptual framework identifying different areas of concern are believed to be useful for other researchers in their effort to obtain an overview of the evolution of the ERP research field and in positioning their own ERP research. Practical implications -The paper provides guidance for researchers with insight into what has been published, where to publish ERP-related research and how to study it, and in positioning their own interest in ERP systems in the interdisciplinary research field. Access to the EndNote database containing bibliographical data of more than 880 papers can be used in future research and literature analysis. For managers, the conceptual framework can be useful in increasing their understanding of the complexity and areas of concern with regard to the ERP system. Originality/value -The paper presents a structured methodological framework for analysing a vast amount of academic publications with an interest in an empirical phenomenon, demonstration of how academic interdisciplinary interest in ERP has evolved over time and reached a certain amount of maturity and a conceptual framework of areas of concern with regard to ERP systems.
An important aspect of the successful implementation of large information systems (such as Enterprise Resource Planning (ERP) systems) is trust. These implementations impact the legitimate interests of many groups of stakeholders, and trust is a critical factor for success. Trust in the project is contingent upon many factors, is likely to vary over time and should not be taken for granted. Previous studies have identified the relationship between trust and project outcomes and suggested trust-building strategies but have largely ignored the dynamic quality of trust relations through the life of a major project and the complex demands of managing those fluctuations. We investigate evolving trust relationships in a longitudinal case analysis of a large integrated hospital system implementation for the Faroe Islands. Trust relationships suffered various breakdowns, but the project was able to recover and eventually meet its goals. Based on concepts from Giddens' later work on modernity, we develop two approaches for managing dynamic trust relationships in implementation projects: decoupling and re-engaging.
World Summit on the Information Society Digital divide (Actual levels of) ICT usage e-readiness Networked Readiness Index ICT usage index In 2003 the World Summit on Information Society made a call for measuring the state of Information Society (IS) building between countries. The purpose of the measuring was to assess and compare IS practices around the globe as well as share best practices. A number of measurement tools have since been developed, and a number of previously constructed tools have been employed to fulfil this goal. Even though many variations in terms of indicators have been employed, the construction of measurement tools is subject to certain limitations. One limitation is that they do not incorporate these indicators on the actual levels of Information and Communication Technology (ICT) usage off the country's stakeholders. This paper analyses the most currently used indices for measuring the state of Information Society building from the perspective of their constituent indicators. Based on the analysis, an alternative framework for IS measurement, addressing the important aspects of ICT usage quality, is developed based on data from the EU member states. By applying the framework on measuring of ICT usage quality at Romania, Cyprus and Estonia, the usefulness is tested positive, and the need to evaluate the actual levels of ICT usage for the purpose of better policy-making, while establishing an information society, is accentuated.
PurposeThis paper reports on an action research study based optimization project related to healthcare IT implemented on the Faroe Islands. The aims were to study what constitutes value in the public healthcare setting by applying and activating existing resources in the organization, hence answering the overall research question: How can a resource-based view (RBV) improve benefits management (BM) practices?Design/methodology/approachBy applying a RBV to findings from an action research study of an optimization project of an integrated health information system (HIS), a framework of capabilities needed in a public HIS setting to create value was developed.FindingsThe theoretical contribution is a framework explaining how BM practices and, hence, value can be interrelated in a public healthcare IT system.Research limitations/implicationsThe study shows the need for academic IT professionals to structure and facilitate value generation, especially in the form of creating an innovative and learning environment in the form of an action research based project.Practical implicationsThis study suggests which actors should be motivated and developed in order to ensure value in healthcare IT projects. Having value creation in mind, the model could have potentially broad applicability in a variety of healthcare IT settings.Social implicationsThe findings leads to better usage of public healthcare resources.Originality/valueThe present research studies real problems in a real setting, thus providing distinct ideas on how to improve public value creation by direct engagement of researchers.
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