Background: The community's need for health services encourages health care facilities to always provide quality services. The implementation of health service quality assurance will not only have an impact on the organization, but also satisfaction for existing resources within the organization because of patient satisfaction. The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of hypertension patients at the Adow public health center, central Pinolosian Sub District, South Bolaang Mongondow Regency.Methods: This study is a quantitative study with a cross-sectional design. The study population consisted of hypertensive patients at Adow health center with a total sample of 100 patients who were taken using the purposive sampling technique.Results: Univariate analysis on the quality of health services found 67% of respondents stated that the dimensions of tangible were good, 50% of patients stated that the dimensions of reliability were good, 88% of patients stated that responsiveness was good, 72% of patients stated that the dimensions of assurance were good and 92% The patient stated that the empathy dimension was good. The results of the bivariate analysis proved the correlation between the dimensions of physical evidence-satisfaction of hypertensive patients (p=0.000), the dimensions of reliability-satisfaction of hypertensive patients (p=0.000), dimensions of responsiveness-patient satisfaction (p value 0.000), assurance-patient satisfaction (p=0.002) and empathy-patient satisfaction (p=0.017)Conclusions: The quality of health services for hypertensive patients at the Adow community health center based on an assessment of the dimensions of tangible, reliability, responsiveness, assurance, and empathy is included in the good category. There is 53% of patients expressed their satisfaction with the services provided by the Adow community health center. In addition, this study has proven that there is a relationship between physical evidence, reliability, responsiveness, assurance, and empathy with the satisfaction of hypertensive patients at the Adow community health center.
Background: The success of health services is an indicator of the success of national development. The success of hypertension services is influenced by various factors including human resources, financing, facilities, methods, the infrastructure used, and the process of achieving indicators. The purpose of this study was to analyze the implementation of the hypertension service program in Talaud district.Methods: This type of research is qualitative research using in-depth interview techniques as well as observation. Informants in this study were the head of the non-communicable diseases (NCDs) section, the manager of the hypertension program, and the holder of the hypertension disease program at the community health center.Results: The availability of human resources in implementing the hypertension disease program is in accordance with the needs, the infrastructure used is sufficient but the additional infrastructure is needed in the form of KIT of integrated coaching posts (Posbindu) and a budget for implementing hypertension services. Early detection of hypertensive patients is carried out through integrated coaching posts and services at the community health center. The realization of the target for hypertension services in Talaud regency has not been achieved due to the limitations of medicines and the lack of public awareness in conducting health checks to detect funds and treat hypertension.Conclusions: The implementation of the hypertension disease program in terms of input and process is adequate. The output of hypertension services has not been achieved.
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