PurposeThere have been strides in workplace incivility (WI), but in what direction, angles and theoretical streams are they taking place? In light of it, the purpose of this review is to analyze the overall WI research output yielded in the initial decades of this century.Design/methodology/approachThis investigation searched exclusively for empirical articles written in English that matched the terms incivility and WI in the websites of prominent peer-review publications covering the period of 19 years (i.e. 2000–2019). As a result, 93 peer-reviewed empirical studies were properly gathered and classified.FindingsWI is one of the most relevant topics in OB studies under scrutiny in this moment. Corroborating such a perception is the huge amount of outlets that have been publishing about WI. In this sense, it is a topic that has gained strong interdisciplinary status, given the manifested interest of very distinct areas. Cross-sectional studies have prevailed in terms of method preferences, yet other approaches have been used. Of noteworthy is the shortage of qualitative and meta-analytic studies. Data provided evidence that a very limited number of nations (only 18 countries) have been investigated and it is not exactly surprising that the United States be the target of the majority of studies in this field. The antecedents and consequences of WI are the major focus of the investigations. But I found some evidence that that WI has been tested as performing the role of measure, mediator and moderator.Research limitations/implicationsIt focused exclusively on peer-review journals and articles written in English.Originality/valueThis endeavor contributes to the theory of WI by encompassing crucial aspects such as time horizon, major outlets, study types, country-level output, samples features, constructs perused, theoretical function of WI and research outcomes. In addition, it points out new potential research streams.

Purpose -Based on the reasoning that work means more than just material rewards, the purpose of this paper is to propose the broadening of internal marketing concept (IMC) role through incorporation of happiness in the workplace (HWP) construct. Design/methodology/approach -A conceptual approach is outlined. Findings -This paper provides a theoretical foundation and conceptual framework -based on internal marketing (IM) variables -explaining how goals related to HWP could be achieved. Practical implications -Given that happiness in life is a goal that everyone pursues, and HWP is one of its dimensions, it is suggested that firms could employ it as a strategy to maintain and motivate their best assets (i.e. their employees). It also suggests that work is far beyond a simple exchange process between employers and employees. Thus, given the nature and meaning of work for human beings, it should be treated as a channel whereby people could improve their self-esteem and could fulfill themselves through their tasks on the job and feel happy. Originality/value -Regarding IMC managerial approach and features, it is sustained that it could more aptly address the issue of HWP. To some degree, the desire of HWP brings about the need of changing the current management mindset that puts people on a secondary role.

This paper examines whether the spiritually-based organization (SBO) can be regarded as an imperative for the third millennium. As a result, it draws on the literature review of organizational spirituality, psychology of religion, positive psychology, and spirituality leadership theory in order to support its conclusions, as well as it offers some research propositions. Overall, the evidence gathered throughout this paper suggests that the spiritual paradigm starts to play a key role alongside with the concept of SBOs. Rather, it concludes that these topics can be regarded as authentic imperatives for this millennium. Nonetheless, it argues that is likely to take some time until the spirituality topic may mold, so to speak, organizations' character regarding that spiritual theme is starting to become a noteworthy topic. Furthermore, it argues that the logic that has prevailed on business enterprises has been largely economic, except some honorable initiatives. The findings also indicate that the material paradigm is not suited to deal with germane problems that shape our today's world. Finally, it suggests that the concept of SBO embraces positive changes and, as such, it may be potentially conducive to improving people lives and the planet's health and equilibrium.

Purpose -Executives are challenged every day to make important decisions that affect the performance of their business enterprises and, as a result, the success of their own careers. Based on that scenario, one cannot expect that only the rational approach works like a panacea for all managerial problems. This paper aims to propose that the best solution tends to embrace a complementary or integrated decision-making approach. Design/methodology/approach -The paper seeks to demonstrate that the convergence between rational and non-rational decision-making processes can be optimized by integrating several religious tenets. Findings -The paper finds strong evidence that a religion-based framework might enrich the sensitive topic of decision-making processes in organizations. Practical implications -Overall, the paper strives to show that intuition and prayer are two faces of the same coin, and argues that both forms of decision processes (e.g. rational and non-rational analysis) might coexist perfectly in an integrative frame. Originality/value -The article proposes prayer as a transcendent coping mechanism whereby executives might refine their intuition flux. As a result, it depicts a conceptual framework encapsulating all those constructs.

Purpose-The purpose of this paper is to pinpoint some key variables that help shape the notion of older workers as a source of organizational wisdom capital. Design/methodology/approach-Toward that end, the paper reviews a selective bibliography in order to support its arguments. Findings-The evidence garnered throughout this paperfundamentally through different lens of analysissuggests that older workers may be considered as valuable assets. Furthermore, a sizeable number of members of this cohort continue, even in the latter stages of their careers, to be willing, well-equipped, and able to enhance, if properly utilized, companies to achieve other patterns of performance. Accordingly, it is advocated here that their knowledge and expertise constitutes an authentic source of organizational wisdom capital that deserves careful attention from organizations to maintain by means of suitable incentives and training. Research limitations/implications-This paper highlights other aspects that should not be disdained by organizations such as career-ending, work characteristics, and mastery-avoidance goals. Thus, companies that are interested in keeping older talents must be attuned to their wishes and aspirations, as well as being proactive by offering tailor-made job-products to them. Social implications-Given the trend of aging workforce, it is likely that organizations will be increasingly impacted by societal demands and public policies toward benefiting and respecting older talents. Originality/value-This paper advocates that older workers are usually living memories of organizational life. Rather, they tend to keep in their minds those failures and successful ideas, projects, initiatives, and leaderships, which added or not value throughout their trajectories, as well as things that worked out or not. Fundamentally, they are able to provide answers to vital questions.