The post Covid-19 world is characterized by new technologies and a smart city approach. For this reason, the public sector must shift from the classic paradigms to a new way, following a Knowledge Management (KM) approach, to perform its role in dealing with emergency situations. Starting from classical KM models, we conducted a regional case study, showing how the process of rethinking is boosted by citizens’ needs and pushed by the trust of the stakeholders in the central authority. In fact, as highlighted by part of the international literature, local authorities’ planning aims to achieve public value and alignment between stakeholders and policy making represents one of the main goals to be achieved. With an OLS regression we estimated the correlation between the trust of citizens and the statutory actions taken by central and peripheral government, showing that only with the alignment of public policies and the will of the citizens is it possible to overcome a crisis. Moreover, we underline the gaps in the literature and the missing links, with the aim of creating a KM model that can also be applied in the near future.
International literature deeply investigates the contribution of Knowledge Management in the process of cost rationalization in public universities to achieve public value through performance management strategies.
What emerges is a literature gap in relation to specific analysis concerning the impact of the “rationalization” of the companies owned by public universities and the sustainability of the investments made in universities, especially during a “pandemic period”.
This work, through a qualitative analysis of the planning documents provided by Italian universities on the subject regarding "rationalization of investee companies", aims to highlight the contribution of knowledge management on internal planning on the rationalization processes put in place by universities with a focus on the “Accountability during emergencies”.
The analysis we conducted will show how the rationalization objective is nowadays far from being considered efficient due to a lack in "Knowledge management" approach despite a “Strictly bureaucratic” system that does not guarantee the achievement of public value and at least, contributes to the destruction of it.
Research on Knowledge Management has seen a growing interest in Smart Tourism in recent years due to the need of effectively managing knowledge for sustainable and digital tourism competitiveness. In this sense, literature simultaneously suggests open data as the black gold of the new millennium, and the missed link for the smartness of tourism destinations. Nonetheless, in contrast to the global trend of leading countries to Tourism 4.0, Italy has been experiencing a weak tourist dynamism, witnessed by the eighth place in the report on the "Travel & Tourism Competitiveness Index" (WEF, 2020) achieved in the face of a predominant share of the worldwide cultural heritage located in its territory. Therefore, based on these premises we intend to provide an academic contribution to fill the literature gap on Knowledge Management in the context of Smart Tourism, highlighting how much the sharing information systems among stakeholders can promote the emergence of a virtuous collaborative intertwining between public and private tourist actors. The present case study concerns the planning and implementation of a tourist digital platform by the Abruzzo Region (Italy), according to the principles of Smart Governance, as one of the first practical reactions to the Italian lack of a widespread digital transition. Thus, this work aims to exploit the information previously collected through surveys administered by the managers of the Abruzzo Offices for “Information and Tourist Reception”. This is regarding Knowledge Management structural limits and added value, in order to analyze Smart Tourism benefits and to provide future research agenda about regional tourism competitiveness.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.