Abstract-This paper discusses on-going research in the waysGlobal Software Engineering (GSE) teams collaborate for a range of software development tasks. The paper focuses on providing the means for observing and understanding GSE team member collaboration including team coordination and member communication. Initially the paper provides the background on social and human issues relating to GSE collaboration. Next the paper describes a pilot study involving a simulation of virtual GSE teams working together with the use of asynchronous and synchronous communication over a virtual learning environment. The study considered the use of multiple data collection techniques recordings of SCRUM meetings, design and implementation tasks. Next, the paper discusses the use of a multi-sensor for observing human and social aspects of project management in GSE teams. The scope of the study is to provide the means for gathering data regarding GSE team coordination for project managers including member emotions, participation pattern in team discussions and potentially stress levels.
Student support is an important function in all universities. Most students expect access to support 24/7, but support staff cannot be available at all times of day. This paper addresses this problem, describing the development of an avatar-based system to guide students through the materials provided by a university student employability service. Firstly, students and staff were surveyed to establish the demand for such a system. The system was then constructed. Finally, the system was evaluated by students and staff, which led to a clearer understanding of the optimal role for avatar-based systems and consequent improvements to the system's functionality.
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