This paper aims to show how Business Intelligence is utilized in Higher Education Institutions for the purpose of monitoring Quality Assurance activities. This paper discusses Quality Assurance in Higher Education and investigates the challenging issues that institutions are facing. In addition, the paper discusses the role of Business Intelligence and Analytics in supporting decision making in the context of Higher Education. The paper outlines the link between Quality Assurance core elements and Business Intelligence systems. The paper outlines a proposed Business Intelligence solution for application to Higher Education in Saudi Arabia to address the main concerns for performance evaluation and monitoring in relation to Quality Assurance.
This paper aims to identify existing frameworks for monitoring Quality Assurance in Higher EducationInstitutions. A literature review has been conducted in order to identify the components covered by existing frameworks as well as the deficiencies they share. Firstly, a literature review was conducted to identify previous frameworks that discussed Quality Assurance (QA) or Performance Monitoring in Higher Education (HE). The second stage was to filter these frameworks into those that provided means for monitoring outputs of performance using Business Intelligence (BI) tools using data visualization and reporting. The findings from the research work identified five frameworks which use BI in the monitoring of Quality Assurance in Higher Education Institutions (HEIs). The frameworks have different orientations and focus but all support the use of data to measure performance in Higher Education Institutions and there is a consensus that BI tools, such as dashboards, may be useful in providing real-time feedback about QA performance in Higher Education Institutions
The nature of Higher Education (HE) systems encompasses different internal and external stakeholders, as well as the substantial budgetary funds allocated by governments in support of Higher Education Institutions (HEIs) operations. This has led to stakeholder demands for assurance that resources are used in the most efficient way, thus, Quality Assurance (QA) plays an essential role in assuring that the organizational mission and objectives are aligned to meet the expectations of stakeholders. This paper discusses an extensive literature review for identifying current architectures for Business Intelligence in Higher Education, and the use of these architectures in the developing of Business Intelligence dashboard. The paper discusses the role of dashboards in monitoring quality in Higher Education Institutions (HEIs) and how reports generated through dashboards can be utilized for the accreditation process in the Kingdom of Saudi Arabia (KSA). The paper also discusses the role of social media which can be used to assess service quality through sentiment analysis. The paper outlines the integration of dashboards and social media for monitoring and supporting decision making processes in Higher Education. The paper contributes in identify the sub elements of an assessment framework and the validation through focused interviews techniques by Quality Assurance professionals to determine its usefulness in assisting decision making. Future work will be to develop the dashboard to use the National Commission for Academic Accreditation and Assessment standards as a reference of information to be included in dashboard design.
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