Abstract

Training management literature emphasized the designing of training program consist of three important elements: (1) training syllabus; (2) instructors' roles; and (3) superiors' support, which may lead to a high impact of training transfer in organizations. However, the role of training motivation as a mediator is given less explanation in the training program. Therefore, the aim of this research is to investigate and quantify the effect of training motivation in the military training. The measurements were using 329 usable questionnaires gathered from Royal Malay Regiment personnel of Malaysian Army. The outcomes of hypotheses testing showed these interesting findings: training motivation does act as an important mediating variable between training syllabus and instructors' roles in the relationship with training transfer, whilst there are no mediation effect in relationship between superiors' support and training transfer. Further, discussion, implications and conclusion are elaborated.

Abstract:Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern country. The results of which would enable the management to improve the quality of service accorded to peacekeeping personnel.Design/methodology/approach: The study employed a cross-sectional research design which allowed the researchers to integrate the service quality literature, the semi structured interview and the actual survey to collect and examine the data for optimum results. Findings:The outcome of multiple regression analysis showed that responsiveness and assurance variables reflected a high correlation with customer satisfaction. On the other hand, tangibility, reliability and empathy variables recorded an insignificant correlation with customer satisfaction. Research limitations/implications:With respect to practical contributions, the findings of this study can be used as a guideline by the management to improve the quality of peacekeeping in areas of conflict.-654-Journal of Industrial Practical implications: For security reasons, certain information affecting customer satisfaction could not be examined in detail.Originality/value: This paper presents key results on service quality and customers satisfaction research by looking at the niche segment which was not previously studied from the Malaysian perspective.

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This paper is to review the effectiveness of integration programs between the Royal Malaysian Police (RMP), Malaysian Armed Forces (MAF) and the Jabatan Perpaduan Negara dan Integrasi Nasional (JPNIN) to reduce the crime index for the residential area in Malaysia. The government has announced the Six National Key Result Areas (NKRA) policy with visions to reduce crime rates, to fight corruption, to provide affordable quality education, to improve the value of life, to enhance the infrastructure in rural areas and to upgrade transport links. The Malaysian government has taken an integrated and systematic approach. First, the community needs to reduce the number of serious criminal cases such as burglary. Second, public awareness should be enhanced by encouraging their participation as volunteers. Third, by using a fair and a collective criminal system can strengthen the good organization in terms of enforcement, especially the RMP, then the public confidence will be achieved. As part of these efforts, the crime laboratory has conducted workshops with the participation of more than 30 government agencies with selected non-governmental organisations (NGOs). In order to ensure resource sharing, collaboration and responsibility, the goals of GTP is not only to reduce crime rates, but the contributions to minimise the government's budgets by avoiding building new facilities.