This study aims to determine the effect of digital services, promotions, and trust on ShopeeFood customer satisfaction at the University of Satya Negara Indonesia partially or partially. The data used is primary data collected through the distribution of questionnaires to 100 respondents who have installed the ShopeeFood application and used the ShopeeFood application. The method used in this study is a quantitative method and the research results are based on respondents' answers using a Likert scale. The data analysis method used in this research is Multiple Linear Regression Test, F Test, t Test, and Coefficient of Determination.
Fishery resources produced amounted to 12.5 million tons/year with an economic value of $2.04 billion USD. From 2016 - 2020 Indonesia's fisheries export sector continues to experience a positive trend by continuing rises with an increase of 5.72% and in 2020 the value was reached of $5.205 billion USD. The export sector who dominates is with fishery products have code 0303, and fishery commodities types shrimp, tuna, skipjack, seaweed, squid-octopus, crabs, etc. There are several obstacles i.e strict on standards of trade rules in the EU, the absence of Indonesia's free trade agreement with the EU, producers that tend to change frequently and the low quality of fishermen's human resources and not yet in accordance with the quality standards of fishery products produced. In increasing exports of Indonesia's fisheries and marine sector, several strategies are needed, i.e;1) Optimization of the potential of fish resources to increase export activities; 2) Enhance cooperation with other countries and with international institutions related to the production and quality supervision of fishery products; 3) Improved WPP-based national fisheries management; 4) Empowerment and optimization of catches of small fishermen by applying international quality standards; 5) Coaching on handling export standard fishery products; 6) Improvement of infrastructure, facilities, especially to carry out C3Q. 7) Optimization of SLIN system; 8) Increased role of government in maintaining food safety and ecolabelling; 9) Promote the principle of sustainable fisheries management; 10) Establish a special institution to coordinate the implementation of fishery product safety research and risk analysis of fishery products as a basis in determining food safety goals; 11) Synergize between government as a regulator and employers as a executor.
This research aims is to understand; 1) the influence of tangible toward to customer satisfaction, 2) the influence of reliability toward to customer satisfaction, 3) the influence of tresponsiveness toward to customer satisfaction, 4) the influence of assurance toward to customer satisfaction, 5) the influence of empathy toward to customer satisfaction, 6) the influence of tangible, reliability, responsiveness, assurance & empathy toward to Customer satisfaction airport train at Sudirman Baru Station (BNI City). This research is done by conducting survey. The population of this research are consumers who have used it airport train at Sudirman Baru Station (BNI City). The sampling method done by non probability sampling technique with the sample of 60 people. The data collect method obtained by questionnaires which validity and reliability has been tested. Multiple regression are applied to answer the hypothesis as the analysis method. The result of this research indicate that; 1) there is influence of tangible has a negative on customer satisfaction, 2) there is influence of reliability has a negative on customer satisfaction, 3) there is influence of responsiveness has a negative on customer satisfaction, 4) there is influence of assurance has a negative on customer satisfaction, 5) there is influence of empathy has a positive on customer satisfaction
This report aims to review the influence of the quality of service , prices and the quality of customer satisfaction website .Methods used in research is quantitative methods and results of the study is based on the answers to the questionnaire given to use likert respondents scale .The population of the research is students usni in 1889 and samples to this study were 100 respondents .The method of analysis on this research using analysis desktiptif , the instrument (validity and normality), the assumption (normality classic, heteroskedastisitas , multikolonieritas and autokorelasi ) , regression analysis linear multiple , the t , the f and koefesien determinan R². From the results of the test t , have the results showed that variable the quality of the services they provide ( x1 ), of prices ( x2 ) and the quality of the services they provide ( x3 ) has had the influence and significant impact on usni student satisfaction .Of the trial f, the results showed that third variable influential and significant impact on usni student satisfaction .
Penelitian ini bertujuan untuk menganalisis bagaimana pengaruh kualitas pelayanan, fasilitas, dan persepsi harga terhadap kepuasan mahasiswa di Universitas Satya Negara Indonesia (USNI). Penelitian ini bersifat kuantitatif, metode pengumpulan data menggunakan data primer dan data sekunder. Populasi penelitian ini adalah mahasiswa Strata-1 dari fakultas perikanan dan ilmu kelautan, fakultas teknik, fakultas ilmu sosial dan ilmu politik, dan fakultas ekonomi yang aktif kuliah pada tahun 2019. Metode pengambilan sampel menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan metode simple random sampling. Penentuan sampel dengan rumus slovin dengan tingkat kesalahan 10%. Responden pada penelitian ini berjumlah 116 mahasiswa. Metode analisis data yang digunakan adalah analisis linear berganda dengan menggunakan bantuan SPSS versi 22. Kesimpulan hasil penelitian ini ditemukan bahwa Kualitas Pelayanan (X1), Fasilitas (X2), dan Persepsi Harga (X3) secara simultan berpengaruh terhadap Kepuasan Mahasiswa (Y). Kualitas pelayanan dan fasilitas secara parsial tidak berpengaruh pada kepuasan mahasiswa, sedangkan persepsi harga secara parsial berpengaruh terhadap kepuasan mahasiswa. Dan kontribusi R2 sebesar 54,5% terhadap Kepuasan Mahasiswa (Y), sedangkan sisanya sebesar 45,5% dijelaskan oleh faktor atau variabel lain yang tidak dijelaskan dalam penelitian ini
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