Purpose of the study: This study aims to examine green marketing tools, eco-friendly labels, and green advertising influence on consumer purchase behavior in mineral water. This research elaborates on the Ades brand, which promotes eco-friendly image in Indonesia. Green marketing has become a trending issue in all consumer package goods industries in the past decades. The bottled water industry faces enormous challenges to produce an idiosyncratic product to win a highly competitive market. Methodology: This study applies the partial least square analysis to examine the variable relationships. 115 respondents were involved in this study. Data collected using a questionnaire and processed by SmartPLS 3.0. Main Findings: The analysis results show that eco-friendly Label and green advertising have a positive and significant relationship on the consumer purchase decision. Applications of this study: The results provide valuable inputs for bottled water manufacturers to commence a green marketing campaign that fits regional and global markets to improve sales performance and overcome challenges. Novelty/Originality of this study: Previous studies are rarely concern on consumer behavior in purchasing bottled water, therefore this research attempt to elaborate better understanding using the theory of planned behavior.
The COVID-19 pandemic has a significant impact on the increased consumption and using digital services of Indonesian people. One of the digital services used is an e-commerce site. This phenomenon causes intense competition between e-commerce in Indonesia. The purpose of this study was to determine the significant effect of perceived usefulness and perceived ease of use on repurchase intention through trust. Data collection method by distributing online questionnaires through Google Forms. The sample in this study amounted to 252 respondents who live in DKI Jakarta, aged 18 – 38 years and have made purchases at online marketplace at least five times in the past year. Data analysis techniques used SPSS version 26 and SEM (Structural Equation Model) Lisrel version 8.8 to process data and analyze research data. The results showed that perceived usefulness has a significant effect on trust, perceived ease of use has a significant effect on trust, trust has a significant effect on repurchase intention, perceived usefulness has a significant effect on repurchase intention, perceived ease of use has a significant effect on repurchase intention, perceived usefulness has a significant effect on repurchase intention through trust, perceived ease of use has a significant effect on repurchase intention through trust.
This research aims to determine the effect of e-service quality and brand image on customer satisfaction and customer loyalty towards Netflix’s user. This research uses quantitative method and the data collection use survey method with questionnaires as the instrument. The sample of this research is 200 respondents who live in DKI Jakarta and have used Netflix in the past 6 months. Data were analyzed using software SPSS version 25 and SEM (Structural Equation Model) from Lisrel 8.8 to process and analyze the research data. The result of hypothesis testing shows that e-service quality has significant effect on customer satisfaction, but not on customer loyalty. However, e-service quality has significant effect on customer loyalty through customer satisfaction. The result also found that brand image has significant effect on both customer satisfaction and customer loyalty. And customer satisfaction has the most influence on customer loyalty
Abstrak: Berdasarkan analisis situasi yang dilakukan, permasalahan yang menjadi dasar pengabdian diantaranya masih terbatasnya kemampuan mahasiswa tingkar akhir maupun dosen di beberapa Perguruan Tinggi Swasta Dalam Negeri dalam mengidentifikasi research gap, terbatasnya kemampuan penguasaan teknik parafrasa dan pemanfaatan software plagiarisme. Berdasarkan masalah yang ada,maka tujuan pengabdian ini yaitu memberikan pelatihan komprehensif penulisan artikel ilmiah yang mencakup identifikasi research gap, penguasaan teknik parafrase, serta pemanfaatan software plagiarisme guna mendukung peningkatan publikasi pada Perguruan Tinggi Swasta Dalam Negeri. Kegiatan pengabdian ini dilaksanakan dalam bentuk pelatihan secara daring yang dilakukan bersama dengan YKPN Yogyakarta dan STIAB Jinarakkhita Lampung sebagai mitra. Pada pelatihan ini diikuti oleh 349 peserta yang terdiri dari dosen dan mahasiswa baik dari UNJ maupun dari perguruan tinggi mitra. Evaluasi kegiatan dilaksanakan dengan menyebarkan form yang berisi berbagai pertanyaan. Dari hasil form yang disebarkan diperoleh informasi bahwa 61,4% peserta yang menyatakan setuju bahwa mereka dapat memahami dengan baik mengenai materi yang disampaikan serta terdapat 66% peserta yang meningkat pemahamannya dan siap praktik.Abstract: Based on the situation analysis carried out, the problem that became basis of the service include the limited ability of students and lecturers at several Domestic Private Universities in identifying research gaps, paraphrasing techniques and the use of plagiarism software. Based on the problem, the purpose of this community dedication is to provide training in writing scientific articles that include research gaps, paraphrasing techniques, and the use of plagiarism software to support increased publications. This community dedication was carried out in the form of a brave training carried out together with YKPN Yogyakarta and STIAB Jinarakkhita Lampung as partners. This training was attended by 349 participants consisting of lecturers and students. Evaluation of activities by distributing forms containing various questions. From the results of the form distributed, information was obtained that there were 61.4% of participants who agreed that they could understand well the material delivered and there are 66% of participants who increase their understanding and ready to practice.
This study aims to determine the effect of e-satisfaction on electronic word of mouth, the effect of e-trust on electronic word of mouth, the effect of electronic word of mouth on repurchase intention, the effect of e-satisfaction on repurchase intention, the effect of e-trust on repurchase intention, the effect of e-satisfaction on repurchase intention through electronic word of mouth, the effect of e-trust on repurchase intention through electronic word of mouth, on Tokopedia online marketplace customers. The data collection in this study was by distributing questionnaires to 200 Tokopedia online marketplace customers. In analyzing the research data, the Structural Equation Model (SEM) approach was used with the Lisrel application version 8.8. The results of this study are there is a positive and significant effect on e-satisfaction on electronic word of mouth, there is a positive and significant influence on e-trust on electronic word of mouth, there is a positive and significant influence on electronic word of mouth on repurchase intention, there is a positive influence and significant on e-satisfaction on repurchase intention, there is a positive and significant effect on e-trust on repurchase intention, there is a positive and significant effect on e-satisfaction on repurchase intention through electronic word of mouth, there is a positive and significant effect on e-trust on repurchase intentions through electronic word of mouth, in the online marketplace Tokopedia.
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